Case Studies

Our job is to make our clients job easier. Workforce solutions from experienced event operational management. So how can we help?


Supporting our client's

new venture.

With an ambitious season ahead and 29 venues booked to host a Gin & Rum festival tour, our hospitality account manager relished the new challenge set by our client. We devised a clear set of roles and knew the different skill sets required from our UK-wide database. The recruits needed to be:

A / Focused fast learners who exuded professionalism

B / Capable of upselling products and able to talk confidently with event-goers

Our client consistently puts their trust in Flair and likes our “low maintenance approach”. Briefed once, we plan, deliver and manage their teams.


Brand ambassadors

with a 'can do' attitude.

As part of a nationwide campaign linked to the Tour of Britain cycling series, our client needed specialist teams who were tech savvy and had a passion for recycling. Seeking a single supplier to partner with for the season, they put their trust in Flair – and with one crystal clear job description we jumped into action matching people from our national database. We’re an agency well used to dealing with sudden changes in demand, and know that success lies in understanding the client’s needs and managing the staff's expectations.

Our client saved time and money by using one agency and we demonstrated time and time again that we can find the right people for the job. Working in partnership, they were guaranteed quality – and only had to ask once.


Suppling the complete

staffing service

Having previously staffed one V Festival several times, we knew handling both sites would be a monumental task. We jumped right in with diligent planning, recruiting and organising more than 750 bar staff, managers and supervisors. That's 48 different bar teams, 12 shift patterns, nine coaches and five big local recruitment days. And all before smartphones!

Our well-polished process meant that for the next 10-years, both V sites had full bar teams that simply arrived and worked. Our unique 360-degree festival service operated flawlessly alongside clients' operations and we provided time and time again adaptable in any field.


Fully staffed at 6am

with Flair.

Control was key when we were asked to deliver 494 people, 51 job rolls, positioned in nine different locations along a 13.1 mile course - and all by 6am on a cold autumn morning. Our secret weapon was not only our large database of experienced sports marshals, but our bespoke operating system designed to handle large volume staffing requirements with ease.

It's all about partnerships and working in sync with our clients as operations progress. Each and every worker was handpicked to be a part of this winning team, and arrived informed and ready for the day ahead.


Delivering teams in 30 hours.

Mid-pandemic, we fielded a last-minute request to staff six London testing centres opening in a matter of days. To add more urgency to the brief, all staff had to provide valid DBS checks, and be able to work 12-hour shifts in strict cohort bubbles. They also needed to rapidly pass six NHS training modules. Turning instantly to our diverse database, we reached out to skilled and reliable candidates living no more than five miles of each centre. Within the deadline, the first test sites were opened and fully staffed.

The next phase of the planning involved daily workforce management as the ‘four-on, four off’ rotation settled in. Our scheduling app proved invaluable in enabling us to support all of the workers – and the client – every step of the way.

Vitality netball world cup, Liverpool

Workforce planning that

wow budgets.

In the midst of a busy summer season, we jumped into action to help an international client arrive from Australia set up, and function. Together we crafted a workforce plan that covered multiple locations and staggered shifts across the city. Starting with a core group working on logistics for 6-weeks and a main sales team joining in across the 14-day tournament with pop-up stalls and interactive entertainment.

For this last-minute booking, we pitched the right pay rate as part of our advertising strategy. A dedicated team was fundamental to our success and focusing on schedule to create a team atmosphere. We reap the rewards with every shift being fully staffed and excelling at our clients' expectations.